Privacy Policy

1. Who we are

• Company: Nada Network Private Limited ("Nada", "we", "us"), a company incorporated in India (CIN: U63120UW2026PTC249984).
• What Nada is: a matrimonial platform that helps people find a marriage partner through their own trusted network and through brokers (family, friends, or community matchmakers) who help make introductions.
• Contact: support@nadanetwork.com. For privacy complaints, see "Grievance Officer" below.
• Where your data lives: on servers in India (Amazon Web Services, Mumbai region).

2. Who this Policy is for

This single Policy covers both roles on Nada:

• Partner Seekers — people looking for a marriage partner.
• Brokers — a family member, friend, or community matchmaker who helps a Partner Seeker they know find a match, often by collaborating with other brokers.

Where a rule applies only to one role, we say so.

Your network is built from your synced phone contacts and extends through chains of brokers, reaching people well beyond your own contacts. It sets who can see your profile, and who you can be matched with (as a Partner Seeker) or help match (as a Broker). Section 7 explains how far it reaches.

3. Information we collect

When you sign up

• Your phone number (used to send a one-time password, to identify your account, and to connect you with people in your network). We store it only in hashed and encrypted form, never as plain text.
• The role you choose (Partner Seeker or Broker). This is permanent.

Your profile

• Name, date of birth, gender, city/hometown, occupation, a short bio, and photos.
• For Partner Seekers: also profile details such as marital status, education, religion, caste, gotra, family details and photos, lifestyle (e.g. drinking and smoking habits), hobbies, and partner preferences.
• For Brokers: a simpler profile (name, date of birth, gender, religion, caste, city, occupation, photo, bio).
• Community and belief details: your religion, caste, gotra, and photos are used to run matchmaking. By adding them to your profile, you agree that we may show them to your network as described in Sections 5 and 7. Because matching is built around them, your religion and at least one photo are required to complete your profile; caste and gotra are optional.
• An optional email address (used to pre-fill the delivery address if you redeem a gift card; not used for marketing).
• Family members' data: if your profile includes details or photos of family members, you confirm they've agreed to be included. A family member can ask us to remove their information by contacting the Grievance Officer (Section 14).

Your phone contacts (optional)

• If you allow it, we read your phone's contact list to find who in your network is also on Nada and to build the connection graph that powers matching.
• We hash each number on our server the moment we receive it and never store the raw numbers. This is gated behind a separate "Sync contacts" consent that you can turn off at any time.

Your messages

• The chat messages you exchange with other users on Nada.

How you use Nada

• Activity such as when you were last active, certain in-app actions (for example signing in or sending an interest), and basic device information (app version, operating system, a Firebase installation identifier), used to keep the app working and understand product health.

We do not collect precise GPS location, financial/bank details, or government-ID documents in this version of the app.

4. How we use your information

• Run your account — sign-in, security, support.
• Match you — show profiles in your network, calculate how closely you're connected, and let brokers help facilitate introductions (see Section 5).
• Reward points — run the rewards and referral program (see Section 6).
• Keep Nada safe — detect fraud and abuse, act on reports, and enforce our rules.
• Communicate — send you in-app notifications about requests, matches, and account activity.
• Improve Nada — we measure product health and fix bugs and crashes. Our own dashboards use aggregate counts and rates computed on our servers — totals and trends (for example, sign-ups or matches by city or community), never tied to your name or phone number. The app also sends in-app activity, basic device information, and crash reports to Firebase Analytics and Crashlytics (Google; see Section 8), linked to your account identifier but never including your name, phone, profile details (such as religion, caste, or gotra), or messages.

5. Matchmaking and brokers: what you agree to

Nada works through networks and brokers. Here's what each role is agreeing to.

If you are a Partner Seeker, you agree that:

• Brokers in your network, and brokers connected to you through other brokers, may view your profile and try to find matches for you.
• A broker who is your direct contact may propose a match for you, for example by introducing you to one of their other contacts, or by asking another broker to connect you with their Partner Seeker. Nothing moves forward unless you approve it: you always have the final say, and can approve, reject, or ignore any proposal.
• A broker who is your direct contact may share your profile with another broker in the app to explore a possible match. The other broker sees your profile details (for example, your name, photos, age, religion, caste, gotra, education, occupation, and city).
• A broker who is your direct contact can message you inside the app to discuss matches.

You can step out of broker-assisted matching at any time by disabling specific brokers in Settings, or by deleting your account.

If you are a Broker, you agree that:

• You may view the profiles of Partner Seekers in your network only to help facilitate matches, for no other purpose.
• You can share a Partner Seeker's profile with another broker in the app to explore a possible match, but only if that Partner Seeker is your own direct contact.

In the app, other users don't see your phone number, and you don't see theirs.

6. Reward points and gift cards

Nada is free to use, and both roles can earn reward points (brokers for facilitating matches and for referrals; Partner Seekers for referrals), redeemable for gift cards. The rules of the rewards program (point values, changes, no cash value, anti-fraud) are in our Terms & Conditions.

What this means for your data:

• We keep your reward points balance, transaction history, and redemption records to run the program.
• If you redeem a gift card, we use your delivery email to send you the voucher.
• We analyse reward and referral activity to detect and prevent gaming or fraud.

7. Who can see your information

How your network is built. When you sync your contacts, Nada builds your network from the people in your phone who are also on Nada, and extends it outward through brokers (the brokers you know, and the brokers they know). How closely two people are connected is measured by the number of brokers between them (the connection's degree); we show this up to the 3rd degree.

The degree we show is capped at the 3rd, but the chain itself can be longer: your profile can currently reach someone up to eight brokers away. This works both ways: by syncing, you can discover others, and people connected to you through shared contacts can discover you.

Nada sets these limits, including the maximum length of a connection chain (currently eight brokers) and how degrees are shown, and may change them at its discretion as the platform grows. Syncing is optional: you can decline it or turn it off in Settings, and you can disable specific brokers so they can't see you or match you.

Within your network:

• Other users in your network — both Partner Seekers and brokers — can see your full profile, including religion, caste, gotra, and photos, within the connection limits described above, so they can find and suggest matches.
• Your phone number is not shown to other users in the app.
• Your chats are private between you and the person you're chatting with. We don't pre-screen chats, and our team accesses chat content only when required by a valid legal request or to act on a safety report.
• Reports you file are visible only to our team.

8. Who we share your data with

We share the minimum necessary with trusted service providers, who act on our instructions:

• Firebase Authentication (Google) — to send the one-time password. Receives your phone number for that purpose only.
• Amazon Web Services (India) — hosting and storage, in the Mumbai region.
• Firebase Cloud Storage (Google) — photo storage.
• Firebase Analytics (Google) — in-app usage events plus basic device information (app version, operating system, a Firebase installation identifier), linked to your account identifier, to understand product health.
• Firebase Crashlytics (Google) — crash and error reports (with device and operating-system state at the time of a crash) to diagnose and fix stability problems.
• Zoho Cliq — our team's internal operations channel, where we receive alerts such as new gift-card redemption requests and fraud or fulfilment flags. These alerts may include limited account details (for example, the redemption you requested and your delivery email) so the team can act on them promptly.

We may also disclose data if required by law, a court, or a government authority, or to protect users' safety.

We do not sell your data, and we do not let anyone else use it for their own marketing.

9. How we keep your data safe (and breach notice)

• Phone numbers are stored as a non-reversible hash plus strong, industry-standard encryption, never as plain text.
• Contact numbers from contact-sync are hashed on our servers and the raw numbers are never written to disk.
• Data is encrypted in transit (HTTPS/TLS) and at rest. Access is restricted to authorized staff.
• If a data breach affects you, we will notify the Data Protection Board of India and affected users within 72 hours of becoming aware, as required by the DPDP Rules 2025.

No system is perfectly secure, so we cannot guarantee absolute security, but we work hard to protect your data.

10. How long we keep your data

• We keep your data while your account is active.
• When you delete your account, we delete your profile, photos, chats, network connections, reward history, and gift-card records (see Section 12).
• We keep two things longer:
  • Consent records — for at least 7 years, as a compliance audit trail required by the DPDP Rules 2025. These records do not contain your name or decrypted phone number.
  • Records of accounts banned for serious violations — kept to stop a banned person from rejoining. These hold only a hashed phone number, the date, and a reason code.

11. Your privacy rights

You have the right to:

• Access the information on your profile (visible in the app).
• Correct your information by editing your profile. A few fields (name, gender, date of birth) can't be changed once set; to correct one of these, contact our Grievance Officer (Section 14).
• Delete your account and data (see Section 12).
• Withdraw consent — for example, turn off contact-sync in Settings (this stops future syncing).
• Raise a grievance — contact our Grievance Officer (Section 14).

You can request a copy of your data by emailing our Grievance Officer, and we'll respond within the timelines in Section 14.

12. Deleting your account

You can delete your account in two ways:

• In the app: Settings → Delete Account. Deletion runs immediately.
• If you no longer have the app: use the form at nadanetwork.com/delete-account. We process these within 30 days.

What gets deleted: your profile, photos, chats, network connections, reward points and history, gift-card records, and reports you filed.

What we keep (Section 10): consent records (7 years) and banned-account records (where applicable).

13. Children (under 18)

• Nada is for adults 18 and older, for everyone, in every role.
• We block under-18 sign-ups at profile creation (your date of birth must show you're 18+).
• If we learn an account belongs to someone under 18, we close it and delete the data, and we may report the matter to the relevant authority (such as the NCPCR) where the law requires.

14. Grievance Officer

As required by Indian law, our Grievance Officer is:

• Name: Harsh Titoria (Director, Nada Network Private Limited)
• Email: grievance@nadanetwork.com
• Address: BABOORM V MOHIDDNPURPO, KHAS MEERUT, Mohiuddinpur, Meerut, Meerut, Uttar Pradesh, India – 250205
• Phone: +91 8954631231
• Hours: Monday–Friday, 10:00–18:00 IST (excluding public holidays)

Our response times:

• We acknowledge complaints within 24 hours.
• We resolve general grievances within 15 days; data-rights requests (access, correction, deletion, consent withdrawal) within 7 working days where possible (up to 30 days for complex cases, with notice).

15. Other important things

Changes to this Policy — We may update this Policy. The current version is always published at nadanetwork.com/privacy. If we make a material change, we'll ask you to re-accept it the next time you open the app.

Languages — This Policy is available in English, the authoritative version. If we publish it in another language and the versions differ, the English version controls.

Contact — General questions: support@nadanetwork.com. Privacy grievances and data-rights requests: grievance@nadanetwork.com. Formal legal notices: our registered office (Section 14).