Help & Support
Have a question, some feedback, or a safety concern? Here's how to reach us, plus quick answers to the questions people ask most.
Contact us
- Email: support@nadanetwork.com. We aim to reply within 2 business days.
- Phone: +91 8954631231 (Monday to Friday, 10:00 to 18:00 IST, excluding public holidays).
Report a safety concern
Your safety comes first. If someone is behaving inappropriately, or a profile looks fake:
- In the app: open their profile or chat and tap Report or Block. Blocking takes effect immediately, and we review every report.
- By email: for anything urgent, write to support@nadanetwork.com with the person's name and what happened.
Frequently asked questions
How do I get started on Nada?+
Download Nada, verify your phone number, and choose your role: Partner Seeker or Community Member. If you're setting Nada up for your son, daughter, or sibling, you can create and run their Partner Seeker profile for them, with their consent, as their Profile Manager. Then sync your contacts, and Nada builds your private network. That network is where your matches come from.
How does matchmaking work?+
Your matches come from your extended network: people connected to you within 1, 2, or 3 degrees of your contacts. You see exactly how you are connected to every match before you reach out, so no one arrives as a complete stranger.
Who are Community Members?+
Relatives, family friends, and community elders who make introductions: we call them Community Members. A Community Member represents Partner Seekers they personally know, vouches for them, and helps them find the right match. In the current version of the app, this role is still called Broker.
How do interest requests work?+
When you like someone's profile, you send them an interest request. You can send it directly, or route it through the Community Members who connect you, where the member on each side approves the request and vouches for the Partner Seeker they know. A private chat opens once the request is accepted.
How do Community Member introductions work?+
A Community Member who personally knows two Partner Seekers can introduce them, vouching for both. Two Community Members can also team up on a cross-member match, where each member vouches for the Partner Seeker they represent. In both cases, the connection happens only after both Partner Seekers accept.
Can I search on behalf of someone else?+
Yes, in two ways, and the difference is what you want to do. To run one person's search for them — usually your son, daughter, or sibling — create and run their Partner Seeker profile as their Profile Manager. They must be an adult and agree to it; the profile shows it's managed by you, and they can take it over or delete it at any time. To suggest matches for people across your network — relatives, family friends, your community — join as a Community Member.
Do Community Members earn rewards?+
Yes. Community Members earn reward points for the successful connections and marriages they help create, and points can be redeemed for gift cards. Anyone can also earn points by referring friends to Nada.
Who can see my profile?+
Only people in your network. Your profile never appears in an open public search, and you can block anyone at any time.
Account & data
- Delete your account: in the app via Settings → Delete Account (immediate), or use the deletion form if you can't sign in (processed within 30 days).
- Your data & privacy: for a copy of your data, a correction, consent withdrawal, or any privacy grievance, contact our Grievance Officer at grievance@nadanetwork.com. See our Privacy Policy for full details and timelines.